Payment

Payment Inquiries and International Orders

How can I pay for my ZampleBox?
We accept payment by credit or debit card: VISA, Mastercard, Discover, and American Express are all welcome! Unfortunately, we are NOT able to accept ...
Wed, 1 May, 2019 at 8:43 AM
When is my billing date?
Your billing date is the day you placed your order. For convenience and peace of mind, we deduct the amount for your subscription automatically each mont...
Tue, 7 Aug, 2018 at 3:03 PM
I received a Failed Payment notification! What do I do?
Things like this can happen, and there are a few different reasons for that. The most common reasons are: Insufficient funds The card is becoming expire...
Fri, 1 May, 2020 at 12:24 PM
Can I use PayPal to pay for my ZampleBox?
Currently we are not able to accept PayPal payments for ZampleBoxes due to the nature of our product and service (nicotine-related). That said, there is one...
Thu, 10 Mar, 2016 at 2:16 PM
How do I use a coupon?
When you first set up your ZampleBox subscription, after putting in your initial flavor settings, eventually you end up on the checkout screen. On the ...
Fri, 10 Feb, 2017 at 3:57 PM
Why did I get an email asking me to update my payment information?
Usually, that notification is sent out whenever the payment for an order or a renewal fails. The notification is to encourage you to check on your card/pa...
Fri, 1 May, 2020 at 12:15 PM
Why was I charged a different amount this month?
You must be puzzled! But there are a few reasons why something like this happens. For box subscriptions, changes to the subscription level ie, the nu...
Thu, 30 Apr, 2020 at 2:56 PM
Do you offer gift cards?
Yes we do! Just in time for the holiday season, we're now offering gift card options. Gift givers can select from the following options: 3 Bottle ...
Mon, 10 Dec, 2018 at 12:13 PM