We are committed to providing the best service possible. If you feel that our service was not what you expected, please contact us, and we will work with you to correct the situation. Depending on the case, this may or may not result in a full refund.
If we are out of stock of an item that you ordered or if your order is canceled before it is processed to our shipping department, then a refund will be processed. A credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Should your order be returned to sender, we will reach out to you requesting either an updated shipping address, or approval to refund your order less the shipping charge originally paid. Orders that are returned to sender will require a reshipment charge equal to the original shipping charge on your order. If we do not receive an updated shipping address within 5 business days, we will refund your order less the shipping charge.
If you haven't received a refund yet, first recheck your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund appears in your account. If you've done all of this and you still have not received your refund yet, please contact us!