ZampleBox now requires age verification for 100% of shipments, regardless of the US state they're shipping to. Members must be 18 years of age to subscribe with ZampleBox, except for residents of California , who must be 21 (18 if military)
Luckily, verifying your age is easy! Our website will ask you to upload photos of the front and back of your ID. One thing we want to make sure you know is that your information is safe with us and will never be shared with marketers or anything like that. Age verification services are provided on our site via a trusted partner called VeraTad.
When you are prompted to enter in the information on your ID, you're telling the computer what to expect when it reads the text on your ID. This means that if your first name is Theophilus, but you go by Jack (your middle name), the verification tool does expect to see your true legal first name instead of the one you prefer your friends to call you by!
Take the photos from straight-on, so that the edges of the card are parallel to the frame of the photo
Card fills 80% of the shot
No edges are cut off (all edges appear within the frame of the shot)
Background is solid dark color
Photos must be as clear as possible and the text fully legible
Glare from an overhead light is sometimes also a concern!
In most cases where the ID cannot be verified, you'll just need to retake the shots according to the criteria above.
If you've tried taking new photos and resubmitting them on the site and it still doesn't let you through, or if you encounter any other issue such as an error message, please don't hesitate to get in touch with us here at ZampleBox and we can help right away!